Genie – Frequently Asked Questions (FAQ)

General

Q: What is Genie?

Genie is a voice-AI powered matchmaking app designed for Muslims globally. It combines conversational voice interactions, behavioral prompts, and established psychology frameworks to help users find meaningful, long-term partners based on values, personality, and compatibility.

Q: Who is Genie for?

Genie is designed for single Muslims who are serious about marriage or long-term relationships aligned with Islamic values, and who want to go beyond swipe-only experiences by focusing on personality, values, and behavior.

Q: Is Genie only for Muslims?

For our Phase 1 of launch, Yes. Genie will be built specifically for the Muslim community, with features and experiences designed to support values-based matchmaking consistent with Islamic principles. In the future, we may expand Genie across other faiths and traditions.

Q: What makes Genie different from other matchmaking apps?

Genie stands out through:

• Voice-first experience: Build your profile through guided voice conversations

• Psychology-based compatibility: Uses frameworks such as personality traits, attachment styles, values, other validated frameworks

• Values-first matching: Focuses on alignment in life goals, behavior, and beliefs

• Global & multilingual support: Designed for diverse languages and cultural contexts

  
  

Profiles, Matching & Experience

Q: How do I create a profile?

You sign up, provide basic details (such as age, gender, location, preferences, and languages), and then complete a guided onboarding experience. This interaction helps build your Genie profile and enables compatibility-based matching post onboarding.

Q: What happens during the voice-AI session?

The voice session is a structured, conversational experience that may include questions, scenarios, and reflections across topics such as family, faith, personality, conflict resolution, and life goals.

Your responses are analyzed to generate a compatibility profile used to suggest potential matches.

Q: How are matches determined?

Matches are suggested using a combination of your profile information, stated preferences, and behavioral insights derived from your voice interactions. The system prioritizes alignment in values, personality, and long-term compatibility factors.

Q: Can I filter matches?

Yes. You can filter by criteria such as location, age, language, sect/tradition, and other preferences. Overly restrictive filters may reduce the number of available matches.

Q: Can I use Genie for friendship or networking?

Genie is designed primarily for marriage and long-term relationships. If you are not seeking a serious relationship, the platform may not be the right fit.

Safety, Conduct & Community Standards

Q: Is Genie aligned with Islamic values?

Genie is designed to support matchmaking in a way that reflects values such as intention, respect, and modesty that are aligned with Muslim values. Users are encouraged to use the platform in accordance with their personal beliefs and practices.

Q: How does Genie promote safety and authenticity?

We may offer features such as profile verification, moderation, reporting tools, private photos, and safety controls. While we take steps to promote a safe environment, we cannot guarantee the identity or intent of all users.

Q: How do I block or report someone?

You can block or report users directly within the app. Reports are reviewed, and appropriate action will be taken, including warnings, suspension, or account removal.

Q: What should I do if I feel uncomfortable or unsafe?

You should stop communication, block the user, and report the behavior through the app. If you meet someone in person, choose a public place and inform someone you trust.

Q: Can Genie remove accounts?

Yes. Genie reserves the right to suspend or terminate accounts that violate our Terms, User Guidelines, or applicable laws.

Payments, Membership & Subscriptions

Q: Is Genie free?

Genie offers a free tier with basic functionality such as profile creation, browsing, and limited interactions.

Q: What are the paid membership options?

Genie may offer premium tiers (e.g., Gold, Platinum) that unlock additional features such as enhanced visibility, advanced filters, communication tools, and access to voice-AI and compatibility insights.

Q: How does billing and auto-renewal work?

Subscriptions automatically renew unless canceled before the renewal period. Payments may be processed through app stores or directly via Genie, depending on how you subscribe.

Q: Can I get a refund?

Purchases made through app stores are subject to their respective refund policies. For purchases made directly through Genie, refund requests may be reviewed in accordance with our Terms of Use.

Voice AI, Technology & Compatibility

Q: How does the voice-AI technology work?

Genie’s voice-AI engages you in structured conversations. Your responses may be transcribed, analyzed, and used to generate
insights and compatibility scores.

Q: What happens to my voice data?

Your voice interactions may be recorded, transcribed, and processed to provide Genie’s services, including compatibility matching and product improvements.

Depending on system design, data may be stored temporarily or retained as described in our Privacy Policy. We may use trusted third-party service providers to process this data anonymously. 

Q: How accurate are compatibility scores?

Compatibility scores are generated using automated systems and algorithms and are intended as guidance only. They do not guarantee outcomes and should not replace your personal judgment and decision-making.

Q: Does Genie use artificial intelligence?

Yes. Genie uses AI to power conversations, analyze responses, and generate insights. AI-generated outputs may not always be accurate, complete, or unbiased.

Q: What if I speak multiple languages or dialects?

Genie is designed to support multiple languages and dialects. Performance may vary depending on language and context.

Privacy, Data & Cookies

Q: How does Genie handle my data?

Genie uses industry-standard security measures to protect your data. Personal information is processed in accordance with our Privacy Policy.

Q: Can I delete my data?

Yes. You may request account deletion and data removal. Depending on applicable laws, you may also have rights to access or correct your data. See our Privacy Policy for details.

Q: Does Genie share my data with third parties?

Genie may share data with trusted service providers (such as hosting, analytics, or AI processing partners) to operate the platform while following best practices around privacy and security. We do not sell personal data to advertisers.

Q: Does Genie use cookies or tracking technologies?

Yes. Genie uses cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. For more information, please refer to our Cookies Policy.

Meeting & Next Steps

Q: How do I transition from matching to meeting?

Once you feel comfortable, you can arrange a meeting in a safe, public place. Users are encouraged to take appropriate precautions and proceed at their own pace.

Q: Does Genie provide guidance on relationships?

Genie may provide general guidance and prompts to help you navigate conversations and next steps. This guidance is informational and does not constitute professional or religious advice.

Troubleshooting & Account Management


Q: Why am I not getting matches?

This may be due to limited users in your area, incomplete profile information, or highly restrictive filters. Adjusting your preferences or completing your profile may improve results.

Q: Can I update my profile or preferences?

Yes. You can update your profile and preferences at any time. Changes may affect your compatibility results.

Q: Can I unmatch someone?

Yes. You can unmatch or remove connections at any time.

Eligibility

Q: Is there an age requirement?

Yes. You must be at least 18 years old to use Genie.

Support

Q: How can I contact support?

You can contact Genie support through the app. We aim to respond within a reasonable timeframe. For urgent safety concerns, please use the in-app reporting tools.

Final Note

Genie is a tool designed to support meaningful connections. While we aim to provide thoughtful insights and compatibility guidance, outcomes depend on individual choices, communication, and mutual understanding.