Genie Privacy Policy
Effective Date: 09/01/2026
Genie (“Genie,” “we,” “us,” or “our”) provides an AI-powered matchmaking and communication service through our mobile applications, websites, and related features (collectively, the “Service”).
This Privacy Policy explains what personal information we collect, how we use it, how we process information generated through your interactions with Genie, when we share information with third parties, and the choices and rights available to you.
By using the Service, you acknowledge the practices described in this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain consent as required.
1. Information We Collect
We collect information you provide directly, information generated through your use of the Service, information derived from your interactions with Genie, and certain information collected automatically.
1.1 Information You Provide
Depending on how you use the Service, we may collect:
Name and account information
Email address and phone number
Date of birth and age-related information
Profile information and photographs
Gender and matchmaking preferences
Location preferences
Relationship and marriage preferences
Personal interests and other information you choose to include in your profile
Personal values and preferences
Information you provide when communicating with other users or with Genie
Information you provide when contacting customer support
Other information you voluntarily submit through the Service
Some information you provide may be considered sensitive personal information or special-category personal data under applicable law.
1.2 Voice, Audio, and Conversation Information
Genie includes voice-based features that allow you to interact with Genie using spoken conversation.
When you use these features, we may process:
Audio or voice input
Transcripts or textual representations of conversations
Conversation content and related metadata
Information contained in or derived from those conversations
Conversation information may be processed to provide the voice experience, generate personalized insights, support matchmaking and compatibility features, maintain safety, and improve the Service where permitted by applicable law.
The information generated through your conversations may also contribute to personalized information associated with your account.
1.3 Inferred and Derived Information
Genie may use automated systems to analyze information you provide and information generated through your interactions with the Service.
This may result in Genie generating or inferring information such as:
Personality-related characteristics
Personal values and priorities
Communication patterns and tendencies
Relationship preferences and tendencies
Conflict or interaction tendencies
Relationship-relevant characteristics
Compatibility characteristics
Summaries or other personalized insights
These insights are generated for matchmaking and personalization purposes. They are not intended to constitute a medical diagnosis, mental-health diagnosis, clinical assessment, or professional psychological evaluation.
Derived information may change as additional information becomes available and is analyzed.
1.4 Usage and Device Information
We may automatically collect information such as:
Device type and operating system
Application version
Browser type
IP address
Approximate location derived from IP address
Device identifiers and similar technical information
Login and authentication information
Feature usage and interaction data
Crash reports, performance information, and diagnostic information
We use this information to operate, secure, troubleshoot, analyze, and improve the Service.
1.5 Location Information
With your permission, Genie may collect location information to provide location-related and matchmaking features.
Depending on your device and settings, this may include precise location information.
You can control location permissions through your device settings. Disabling location access may limit certain features of the Service.
1.6 Profile Verification and Face Data
Genie may offer identity or profile verification features designed to reduce impersonation, fake accounts, and misleading profiles.
Where you use a verification feature, we may process:
A selfie or verification image submitted by you
Profile photographs associated with your account
Information necessary to determine whether the submitted image is consistent with the photographs associated with your account
The resulting verification status or related metadata
Face-related information is used for verification and security purposes and is not used by Genie for advertising, surveillance, or identifying you across unrelated accounts, public images, or third-party services.
Genie does not sell face-related information.
Where face-comparison processing occurs on your device, the relevant processing may occur locally rather than being transmitted to Genie. Where a third-party service is used for verification or related processing, that service may process information on our behalf subject to applicable contractual and legal requirements.
We retain face-related information only for as long as reasonably necessary for the verification and security purposes for which it was collected, subject to applicable legal requirements.
1.7 Payments and Purchases
If you purchase subscriptions, boosts, extra messages, or other paid features, payment transactions may be processed through the applicable app store, payment processor, or other payment service provider.
Genie generally does not receive or store your complete payment-card number when payment processing is handled by a third-party payment provider.
We may receive information such as transaction status, purchase type, subscription status, and other information necessary to provide paid features and manage your account.
1.8 Cookies and Similar Technologies
We may use cookies, SDKs, pixels, local storage, and similar technologies to operate, secure, analyze, and improve the Service.
For more information about technologies used on our websites and how you can manage them, please see our Cookie Policy.
2. How We Use Information
We may use personal information to:
Create and maintain your account
Provide and operate the Service
Provide voice and communication features
Facilitate matchmaking and compatibility features
Generate personalized relationship and compatibility insights
Personalize your experience
Process and analyze information from your interactions with Genie
Improve the quality, reliability, and safety of our AI-powered features
Detect, investigate, and prevent fraud, abuse, harassment, and other harmful activity
Enforce our Terms of Service and other policies
Provide customer support
Process subscriptions, purchases, and other transactions
Communicate with you about your account and the Service
Send marketing communications where permitted and in accordance with your choices
Comply with legal obligations
Protect the rights, safety, and security of Genie, our users, and others
Develop, maintain, and improve the Service
Where permitted by applicable law, we may use aggregated, de-identified, or otherwise appropriately protected information for research, analytics, product development, and other legitimate business purposes.
We do not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by law or with your consent where consent is required.
3. AI and Automated Processing
Genie uses artificial intelligence, machine learning, and other automated technologies to provide certain features of the Service.
These technologies may process information from your profile, conversations, voice interactions, preferences, and use of the Service to:
Provide AI-powered voice interactions
Generate personalized insights
identify relationship-relevant characteristics
Support compatibility analysis
Provide matchmaking recommendations
Detect potentially unsafe or abusive behavior
Improve the performance and reliability of AI-powered features
Genie's automated systems may generate information that is not directly provided by you. For example, Genie may infer relationship-relevant characteristics or patterns from information you provide or from your interactions with the Service.
Genie's insights and compatibility recommendations are intended to assist your matchmaking experience. They should not be interpreted as guarantees of relationship success or as professional psychological, medical, or mental-health assessments.
Automated processing may be supplemented by human review where appropriate, including for safety, fraud prevention, customer support, legal compliance, or other operational purposes.
Genie does not intend to use automated processing to make decisions producing legal or similarly significant effects about you without appropriate safeguards required by applicable law.
4. Sensitive and Special-Category Information
Certain information processed by Genie may be considered sensitive personal information or special-category personal data under applicable law.
This may include information relating to:
Religious beliefs or affiliation
Personal values
Relationship and marriage preferences
Biometric or face-related information used for verification
Information contained in conversations that may reveal sensitive information
Because Genie is currently designed as a Muslim-only matchmaking service, information concerning your religious identity or beliefs may be relevant to your use of the Service.
We process sensitive information only as permitted by applicable law and, where required, based on an appropriate legal basis or your explicit consent.
You should avoid sharing sensitive information that is not necessary for your use of the Service.
5. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
Performance of a contract: to provide the Service and features you request.
Consent: where you have provided consent, including where consent is legally required for certain sensitive, biometric, location, marketing, or other processing.
Legitimate interests: where permitted, including operating, securing, improving, and protecting the Service and preventing fraud and abuse.
Legal obligations: where processing is necessary to comply with applicable law or legal requirements.
The applicable legal basis may differ depending on the type of information, the purpose of processing, and the jurisdiction in which you are located.
Where we rely on consent, you may withdraw consent where permitted by applicable law. Withdrawal of consent does not affect processing that occurred before withdrawal.
6. How We Share Information
We do not sell personal information.
We may disclose personal information to the following categories of recipients when necessary to operate the Service or for the purposes described in this Privacy Policy:
Service Providers
We may share information with vendors and service providers that perform services on our behalf, such as:
Cloud hosting and infrastructure
AI and machine-learning services
Voice and communications services
Data storage
Analytics and diagnostics
Security and fraud prevention
Customer support
Payment and subscription processing
Account authentication
Content moderation and safety services
Other technology providers necessary to operate the Service
These providers may process personal information only as necessary to provide services to us and subject to applicable contractual, legal, and security requirements.
Other Users
Information you choose to place on your profile or otherwise make available through matchmaking or communication features may be visible to other users as part of the Service.
You should carefully consider what information you choose to share through your profile, conversations, or other features.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, safety, and security of our users, Genie, or others
Detect or investigate fraud, abuse, or other unlawful activity
Enforce our agreements and policies
Establish, exercise, or defend legal claims
Business Transactions
If Genie is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
7. Third-Party AI and Technology Providers
Certain Genie features may rely on third-party technology providers, including providers of artificial intelligence, voice processing, cloud infrastructure, communications, analytics, security, and other technology services.
Depending on the feature being used, information such as voice input, transcripts, prompts, profile information, or other content may be processed by these providers on
Genie's behalf.
We select providers based on the requirements of the relevant service and seek to maintain appropriate contractual, security, and privacy protections.
The specific providers used by Genie may change as our technology evolves.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide and maintain the Service
Maintain your account
Provide matchmaking and compatibility features
Maintain relevant personalized insights
Maintain safety and security
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain appropriate business and technical records
Different categories of information may be retained for different periods.
For example, voice recordings, transcripts, derived information, verification information, account information, and transaction records may have different retention periods depending on their purpose and applicable legal requirements.
Where appropriate, information may be retained in backup systems for a limited period before being securely deleted or overwritten.
When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise appropriately dispose of it, subject to applicable legal and operational requirements.
9. Account Deletion and Data Deletion
You may request deletion of your Genie account and personal information through the mechanisms made available by the Service or by contacting us.
Depending on applicable law, deleting your account may result in deletion or de-identification of information associated with your account, including relevant profile information, conversation information, personalized insights, and matchmaking information.
Certain information may need to be retained where required by law, necessary to resolve disputes, prevent fraud or abuse, enforce our agreements, or otherwise permitted by applicable law.
Deletion from active systems may not immediately remove information from securely maintained backups, which may be retained for a limited period before being overwritten or deleted.
10. International Data Transfers
Genie is based in the United States, and information may be processed or stored in the United States and other countries where Genie or its service providers operate.
If personal information is transferred internationally, we will use appropriate safeguards where required by applicable law, which may include contractual safeguards or other legally recognized transfer mechanisms.
11. Your Rights and Choices
Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request portability of certain information
Opt out of certain marketing communications
Exercise applicable rights relating to automated decision-making or profiling